In the ever-evolving hospitality industry, achieving operational efficiency is not merely a goal but a critical necessity. Hotels worldwide are increasingly adopting advanced Property Management Systems (PMS) like OPERA Cloud to revolutionize their operations, enhance guest experiences, and boost profitability. But what makes OPERA Cloud the transformative solution your hotel needs?
Operational efficiency serves as the backbone of successful hotel management. It ensures optimal utilization of resources, seamless process execution, and the delivery of exceptional guest services. A survey by HotelTechReport reveals that 81% of hoteliers believe technology will play a pivotal role in the success of hotel businesses in the next five years.
Imagine a scenario where your hotel's daily operations are executed flawlessly, with minimal manual intervention. OPERA Cloud turns this vision into reality by automating essential tasks such as reservations, check-ins, and billing. This automation minimizes manual errors and liberates your staff to focus on delivering exceptional guest services.
For instance, The Great Southern Hotel in Australia leveraged the pandemic as an opportunity to test cloud-based platforms for a new business model. By implementing OPERA Cloud, they achieved enhanced operational efficiency and a more agile response to market changes.
Your staff forms the heart of your hotel. By centralizing information and automating routine tasks, OPERA Cloud empowers them with real-time data, facilitating quicker decision-making and more efficient task management. Hotels that embrace operational efficiency can reduce labor costs by up to 15%, improve employee satisfaction by eliminating redundancies, and deliver higher service levels to guests.
Implementing OPERA Cloud can lead to significant cost savings by reducing labor-intensive tasks and minimizing errors. The system's efficiency contributes to overall cost reduction strategies, enhancing the hotel's bottom line. A study by HotStats emphasizes the importance of access to hotel performance data for improving operational efficiency, suggesting that data-driven approaches can lead to better cost management and profitability.
In the hospitality industry, guest satisfaction is paramount. OPERA Cloud's integration with mobile devices allows staff to manage operations remotely, providing flexibility and responsiveness. This mobility ensures that guest needs are met promptly and effectively, leading to higher satisfaction rates.
For example, Hyatt has selected the Oracle OPERA Cloud hospitality platform as the property management system for its global hotel portfolio, aiming to standardize operations and data management across more than 1,000 hotels and all-inclusive properties.
Numerous hotels have experienced significant improvements after transitioning to OPERA Cloud. For instance, the Arp-Hansen Hotel Group in Denmark found OPERA to be the best PMS system for their needs, enhancing their operational efficiency and guest satisfaction.
Adopting OPERA Cloud as your PMS can revolutionize hotel operations by streamlining processes, boosting staff productivity, reducing costs, and enhancing service efficiency, all of which contribute to a superior guest experience. By leveraging the advanced features of OPERA Cloud, hotels can achieve operational excellence and maintain a competitive edge in the hospitality industry.
Ready to revolutionize your hotel's operations? Contact us today to learn more about implementing OPERA Cloud and take the first step towards unparalleled efficiency and guest satisfaction.
Operational efficiency is at the core of every successful hotel, and our experts confirm that OPERA Cloud has played a key role in achieving this goal. Its ability to centralize real-time data, automate processes, and improve overall workflow efficiency is changing the way hotels manage daily operations.
“One of the biggest challenges for hotels is ensuring efficiency without sacrificing service quality. With OPERA Cloud, we have helped properties significantly streamline operations—reducing manual tasks, minimizing errors, and allowing staff to focus on delivering exceptional guest service. The system’s ability to automate processes, from reservations to check-ins and guest interactions, has transformed how hotels operate. Simply put, it helps teams work smarter, not harder.” — Oleg Kudrin, HRS Hospitality & Retail Systems Commercial Director.
Beyond automation, measurable improvements in cost savings and staff productivity are evident. One of the standout benefits has been a reduction in check-in times, better guest satisfaction, and improved communication, to mention a few.
“Before transitioning to OPERA Cloud, hotel teams often struggled with outdated, disconnected systems that required manual intervention. Now, with everything integrated via OHIP and automated, they can allocate resources more efficiently, improve internal collaboration, and focus on delivering a seamless guest experience. The biggest impact? A more efficient operation that directly translates to higher profitability and better guest satisfaction.” — Oleg Kudrin.
References
Jordan Hollander, 2025, "75+ Hospitality Statistics You Should Know (2025)", HotelTechReport, accessed 25 Jan 2025, <https://hoteltechreport.com/news/hospitality-statistics>.
"The Great Southern Hotel taps OPERA Cloud PMS to boost occupancy and discovers its future", HotelTechReport, accessed Jan 2025, <https://hoteltechreport.com/fr/success-stories/operations/oracle/great-southern-hotels>.
2024, "Hyatt Selects Oracle OPERA Cloud as Property Management System for its Global Properties", prnewswire, accessed Jan 2025, <https://www.prnewswire.com/news-releases/hyatt-selects-oracle-opera-cloud-as-property-management-system-for-its-global-properties-302249580.html>.
"Oracle Hospitality Customer Stories", Oracle Hospitality, accessed 25 Jan 2025, <https://www.oracle.com/hospitality/customer-successes>.