When MUSA, a distinctive hospitality property in Mexico, made the strategic decision to implement OPERA Cloud PMS, they sought a partner who could deliver not just technical expertise, but also personalized attention and a commitment to excellence. They found that in HRS LATAM.
From the outset, the project was defined by:
Clear communication
Hands-on support
A proactive approach to risk mitigation
The implementation team managed every phase, from system configuration and complex rate structuring to third-party integrations, with a high degree of independence and precision.
Despite challenges such as credential delays and system dependencies, the rollout remained on track and fully aligned with the client’s operational priorities.
The success of this project was underscored by the client’s own words. In a signed letter of recommendation, MUSA’s Financial Controller, Alberto Ramirez Lozano, shared:
“The personalized attention, constant support, and high level of professionalism demonstrated by the [HRS LATAM] team were essential to a smooth and successful transition… Thanks to their expertise, we were able to implement OPERA Cloud without significant setbacks, maintaining the continuity of our daily operations.”
Beyond the technical go-live, the transition to OPERA Cloud had a measurable operational impact. MUSA reported:
Improved internal processes
Optimized management workflows
A more agile and efficient guest experience
These outcomes are key differentiators in an increasingly competitive hospitality landscape.
What makes this project especially significant is how it highlights the growing strength and autonomy of the HRS LATAM team.
Leading full-cycle implementations
Navigating complexity with confidence
Earning trust at every organizational level
HRS LATAM is proving it has the talent and structure to scale across the Americas.
“This has been a successful strategic decision that reinforces our goal of growth and service excellence,” Lozano concluded.
For MUSA, the implementation marked a new chapter of operational efficiency.
For HRS LATAM, it showcased how expert delivery, human-centered support, and regional capability come together to drive lasting client success.