MUSA Hotelito Transforms Operations with OPERA Cloud & HRS LATAM

A Strategic Decision for Growth

When MUSA, a distinctive hospitality property in Mexico, made the strategic decision to implement OPERA Cloud PMS, they sought a partner who could deliver not just technical expertise, but also personalized attention and a commitment to excellence. They found that in HRS LATAM.

A Hands-On and Proactive Implementation

From the outset, the project was defined by:

• Clear communication

• Hands-on support

• A proactive approach to risk mitigation

The implementation team managed every phase, from system configuration and complex rate structuring to third-party integrations, with a high degree of independence and precision.

Despite challenges such as credential delays and system dependencies, the rollout remained on track and fully aligned with the client’s operational priorities.

Client Testimonial

The success of this project was underscored by the client’s own words. In a signed letter of recommendation, MUSA’s Financial Controller, Alberto Ramirez Lozano, shared:

“The personalized attention, constant support, and high level of professionalism demonstrated by the [HRS LATAM] team were essential to a smooth and successful transition… Thanks to their expertise, we were able to implement OPERA Cloud without significant setbacks, maintaining the continuity of our daily operations.”

Operational Impact

Beyond the technical go-live, the transition to OPERA Cloud had a measurable operational impact. MUSA reported:

• Improved internal processes

• Optimized management workflows

• A more agile and efficient guest experience

These outcomes are key differentiators in an increasingly competitive hospitality landscape.

The Strength of HRS LATAM

What makes this project especially significant is how it highlights the growing strength and autonomy of the HRS LATAM team.

Key Capabilities Demonstrated:

• Leading full-cycle implementations

• Navigating complexity with confidence

• Earning trust at every organizational level

HRS LATAM is proving it has the talent and structure to scale across the Americas.

A Win-Win Conclusion

“This has been a successful strategic decision that reinforces our goal of growth and service excellence,” Lozano concluded.

For MUSA, the implementation marked a new chapter of operational efficiency.
For HRS LATAM, it showcased how expert delivery, human-centered support, and regional capability come together to drive lasting client success.