Value-Added Support Services
Our flexible Service Agreements are designed to ensure the ongoing performance of your systems by giving you access to our expertise and critical support resources. Trust us to keep your business running smoothly.
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Support Hub. PMS, POS, and HRS Exclusive Solutions support from one place.
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Oracle Support. All 3rd-level Oracle support escalations are managed fully by HRS team members (management of My Oracle Support).
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Monthly Reviews. Monthly support performance statements upon request.
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Certified Team. Oracle Hospitality PMS/POS Certified Solution Engineers.
Highlighted Features
About Us
HRS Hospitality & Retail Systems Powering Success
HRS Hospitality & Retail Systems is an international company with an unrivaled reputation for service and is a leading supplier of IT solutions for the Hotel, Restaurant, & Café (HoReCa) and Retail industries. HRS is a recognized and certified Oracle Partner. Providing coverage in 90 countries, with over 13,000 customers, HRS is acknowledged as Oracle Hospitality’s largest partner worldwide.
HRS offers a wide range of innovative solutions to customers including, but not limited to: Property Management, POS, Spa & Guest Activities, Omnichannel commerce, Personalization, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, and Passport Scanning & Recognition.
Customers are our number one priority. We ensure that we speak their language, understand their requirements, and meet their expectations. Our goal is to make our clients stronger and more efficient while helping them build successful businesses which are both productive and profitable.
Founded in 1990, HRS was created with the goal of providing a superior customer experience, both for service industry companies and their clients. For over 30 years, HRS has been providing innovative management solutions for: hotels, restaurants, retail chains, stadiums, spas and fitness establishments. HRS has an impressive portfolio of products and services, these include pre-project analysis, hardware and software supply, strategic IT consulting, solutions implementation and integration, staff training and consulting, 24/7 technical support, plus a wide range of professional customer services. We are proud to have established ourselves not only as an IT solution provider but also as a proactive contributor to the industry.