Empower your

Hotel & Resorts 

Create a tailored solutions package, with our Property Management System, Hotel Management Add-Ons, and or world-class support services.

Restaurant & Bars 

Simplify and automate your restaurant or bar with our available suite of solutions.

     

    Leisure & Spa

    Take leisure experiences to the next level with our tailored suite of solutions.

    Retail

    Revolutionize your retail experience with our industry-leading suite of solutions.

     

      Global Expertise Local Knowledge

      Value-Added Support Services

      Our flexible Service Agreements are designed to ensure the ongoing performance of your systems by giving you access to our expertise and critical support resources. Trust us to keep your business running smoothly.

      Work with us          

      • There are no suggestions because the search field is empty.

      Value-Added Support Services

      Expertise that extends across the globe. Knowledge that is tailored to your local needs.
      At HRS Hospitality & Retail Systems we offer a comprehensive range of services designed to cater to the specific requirements of our hospitality and retail customers.
      We understand the importance of uptime for your business, which is why our dedicated team of professionals is committed to providing technical and operational support. Whether it's analyzing your needs, selecting and implementing solutions, or optimizing processes, we are here to assist you every step of the way.

      Our flexible Service Agreements are designed to ensure the ongoing performance of your systems by giving you access to our expertise and critical support resources. Trust us to keep your business running smoothly.
      • Support Hub. PMS, POS, and HRS Exclusive Solutions support from one place.
      • Oracle Support. All 3rd-level Oracle support escalations are managed fully by HRS team members (management of My Oracle Support).
      • Monthly Reviews. Monthly support performance statements upon request.
      • Certified Team. Oracle Hospitality PMS/POS Certified Solution Engineers.

      Highlighted Features

      24/7/365
      Experts are available at all times in your local language.
      Flexible Access
      Contact support is available via the HRS Support Desk App, Web, or phone.*
      Responsive
      1 Hour for all severities.
      SLA
      Service Level Agreements (SLA) for all products.
      Support Credits
      Available credit hours to use for **additional services.
      Tailored
      Choose a support package that matches your needs.
      * Only available for HRS customers with an active support contract.
      ** E.g. training, configuration changes, written instructions, report customizations, consulting, and systems reviews.

      About Us

      HRS Hospitality & Retail Systems Powering Success

      HRS Hospitality & Retail Systems is an international company with an unrivaled reputation for service and is a leading supplier of IT solutions for the Hotel, Restaurant, & Café (HoReCa) and Retail industries. HRS is a recognized and certified Oracle Partner. Providing coverage in 90 countries, with over 13,000 customers, HRS is acknowledged as Oracle Hospitality’s largest partner worldwide.

      HRS offers a wide range of innovative solutions to customers including, but not limited to: Property Management, POS, Spa & Guest Activities, Omnichannel commerce, Personalization, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, and Passport Scanning & Recognition.

      Customers are our number one priority. We ensure that we speak their language, understand their requirements, and meet their expectations. Our goal is to make our clients stronger and more efficient while helping them build successful businesses which are both productive and profitable.

      Founded in 1990, HRS was created with the goal of providing a superior customer experience, both for service industry companies and their clients. For over 30 years, HRS has been providing innovative management solutions for: hotels, restaurants, retail chains, stadiums, spas and fitness establishments. HRS has an impressive portfolio of products and services, these include pre-project analysis, hardware and software supply, strategic IT consulting, solutions implementation and integration, staff training and consulting, 24/7 technical support, plus a wide range of professional customer services. We are proud to have established ourselves not only as an IT solution provider but also as a proactive contributor to the industry.

      Inquire about our Value-Added Services