Our Customer Success Stories

"Working with HRS since the beginning of 2019 has been a journey filled with challenges and successes. As the pioneering hotel and group in Vietnam to implement Opera Cloud, our initial project posed various challenges. 

However, with collaborative efforts, dedication, and effective communication, we overcame these obstacles and achieved the desired results. I am proud to say that we have successfully opened four hotels and resorts together, marking significant milestones for Fusion and HRS.”

"In my initial collaboration with HRS team, covering pre-go-live, the implementation phase, and post-go-live, everything proceeded smoothly without any hitches. The HRS team’s support and assistance were consistently helpful, contributing to a trouble-free go-live. Their thorough preparation ensured overall process efficiency. Considering the positive outcomes, I am inclined to choose HRS for future endeavors.”

“Just wanted to say HUGE THANK YOU for the amazing effort that you have all placed to get the Samarkand hotels ready in this very short period overcoming all the challenges we had, I know it was not easy and you have all worked long hours to make it happen.“

“We are thrilled to share our experience working with HRS Hospitality & Retail Systems on the successful implementation of OPERA Cloud at our newest property, Villa Haven.

Having partnered with them for several years, we knew we were in capable hands, especially given their expertise in the complex deployment of Opera V5 across Villa Resort hotels. Once again, HRS delivered beyond expectations, making this transition seamless and effective.

Our gratitude goes out to the HRS management team and, in particular, the dedicated HRS Maldives team. Abdulla’s support was instrumental throughout the process, and we deeply appreciate his commitment to our project. We also want to thank Mai Khan and Villaf, whose pivotal roles ensured a smooth and timely implementation.

We look forward to continuing our partnership with HRS and wish them boundless success in their mission to enhance hospitality technology. “

“It is our great honour that Shama has become the first OPERA Cloud project implemented and supported by HRS in Hong Kong. We are very appreciative of the high level of professionalism and responsible manner demonstrated by HRS Hong Kong throughout the project. Not only did they solve all our problems responsively, but they also provided us with swift feedback and solution options. We very much look forward to collaborating with HRS on many more projects in the near future!”

"We are happy to announce our partnership with HRS, choosing them as our preferred Oracle Hospitality OPERA implementation and service provider in Greater China Region. We are confident that HRS dedication to delivering exceptional results, along with its established partnership with Accor, will greatly contribute to the success of our upcoming projects. This collaboration will elevate our hotel group to new heights as we embark on a journey to deliver unparalleled guest experiences and seamless operations. Together, we will unlock our unlimited potential, blending both innovation and technology to shape the future of hospitality."

"Thank you to the HRS Taiwan team for successfully changing our property's e-Invoice to the latest HRS e-Invoice system. Your team provided professional services and in-depth knowledge throughout the project."

"Thank you, HRS Taiwan. Your Team has displayed professional support and thoughtful attitudes during our hotel system upgrade process. Look forward to more successful cooperation in the future with your team"

"We would like to express our gratitude to all the HRS teams who are involved in this project. Thanks to the HRS team's cooperation and support, we quickly launched and implemented this project in Greater China as the first region. We look forward to building more successful projects together!"

"I would like to say thank you to the HRS team. Your specialists display a high level fo professionalism that went above their call of duty during the hotel's  pre-opening period. They promptly support the hotel team to solve tasks with professional skills and a hospitality mind. Thank you, HRS, for driving excellent people in your team. We look forward on more successful projects together. "

"Thanks to HRS China team for providing us with appropriate cooperation for this project. The implementation team was very professional and responsible while patiently assisting the system set up.  I hope there will be more opportunities in the future"

"We are delighted with teh successful completion of HRS's Payment Gateway Solution  at our hotel. This solution has significantly streamlined our payment processes, giving guests a smooth and secure experience. The expertise and support the HRS China implementation team provided throughout the project were commendable.  We are grateful for their efforts and professionalism. we look forward to further collaboration to elevate our payment process in our daily operations."

"Thank you,  to the HRS China team for your display of professionalism and high level of responsibility while assisting our hotel Simphony project implementation period. Your team has worked well, closely with our hotel and third-party teams with a positive attitude. I believe that our cooperation will be closer and smoother in the future. "

“I cannot begin to express how grateful I am for your team. It was truly an exceptional experience from start to finish. HRS is now my favorite vendor!"

“We have been working with HRS on several new hotel openings as well as our professional services needs for OPERA PMS. I am very pleased with their ability to be agile and to deliver quality work all whilst being able to also provide white glove service. In our world, we are always challenged with many regional complexities and HRS has been able to work through those with no issues. This has led to happy stakeholders and efficient projects. We are very pleased with this partnership.”

"Here at Corazón Hotel Los Cabos, our commitment is to offer unparalleled service to our guests, setting a high standard we expect from our partners and vendors alike.
 
It is with pleasure that I affirm HRS has consistently met, and often exceeded, these expectations, embodying the excellence we strive for in every aspect of our service” 

"HRS provided us with the TYNGO Leisure & Activities tool and the support of their experts, who demonstrated high standards of professionalism, quality, and prompt solutions to our challenges, combined with responsibilities, honesty, and commitment to our needs."

"I am writing to express my sincere gratitude for the exceptional implementation of OPERA Cloud at the Rosewood Bermuda Hotel. Your team's professionalism, expertise, and unwavering support throughout the post-implementation phase have been outstanding. 
The transition was remarkably smooth thanks· to your meticulous attention to detail and proactive approach. Your team's efforts minimized disruptions to our daily operations, and we have already begun to see significant improvements in our processes. The new system has optimized our workflow and enhanced our operational efficiency, ultimately elevating the experience we provide for our guests. 
Thank you for your exceptional service and for being a trusted partner. We sincerely appreciate HRS lnternational's dedication and expertise and look forward to a long-lasting relationship and future success."

“The purpose of this letter is to recommend HRS | Hospitality and Retail System LLC based on my own experience with the company. Three of our hotels IBIS Styles, Mercure and Swissotel Tbilisi use HRS service and we are extremely pleased with the quality they are able to provide. I am very happy to recommend HRS | Hospitality and Retail System LLC to you, and trust that your experience with them will be as positive as mine. If I can answer any additional questions about my experience as a customer, please feel free to contact me.”

"The TYNGO spa management solution has proven to be an efficient tool in managing our spa The Wellness Sanctuary: its seamless integration with our state-of-the-art PMS system has transformed communication, making it smooth and reliable.
The support team at HRS Hospitality & Retail Systems is available, ready to promptly and precisely resolve any issues that may arise.
I endorse the TYNGO spa management solution for any facility seeking reliable and dependable support in managing their spa."

"The strengths of TYNGO are its ease of use, its cutting-edge nature, the possibility of connecting to our software as well as constant improvement and problem solving thanks to a team ready to respond promptly in case of need. To date we can say that we have found the right solution for us in TYNGO thanks to a practical and intuitive interface."

“We would like to thank Yernur for his outstanding contribution and professionalism in launching our quick service restaurants. We successfully opened several new restaurants, which have contributed to the expansion of our business and strengthened our position in the market. Thanks to the HRS Team for your outstanding contribution to our success, and we look forward to further cooperation with you”.